Handle Retainer Mechanism
COVID-19 Delivery Issues
We are open as normal and parcels are being dispatched same working day (when ordered by 3.30pm, Monday to Friday). However, due to the couriers handling unprecedented demand as a result of COVID-19 we are encountering delays with deliveries as follows:
DX Freight / Tuffnells
Only 3 to 4 working day delivery times are available on parts over 1 metre in length. These courier networks are struggling to cope with the demand at present so we have had to temporarily stop offering next day and other premium delivery options.
DPD
Their service is operating well and 98% of deliveries are being made on time. There maybe a 24 hour delay on a small number of parcels. Next day and premium deliveries are still available on DPD for items under 1 metre in length.
Royal Mail
We are seeing delays of 7-10 days on some items sent out in the 1st class post. If you need parts urgently we recommend choosing the DPD delivery option instead.
DELIVERY
Our aim at Nationwide Trailer Parts is to keep delivery costs as low as possible and our carriage charges are one of the lowest in the commercial vehicle parts sectors. Unlike many other suppliers, we do not make any profit on our delivery charges.
To keep our prices as low as possible we use a range of couriers to ship our parts. The majority of parts under one metre in length are shipped with DPD who provide a timed delivery slot on the morning of delivery so you know when you will be receiving your parts that day. For other shipments of larger parts we use Tuffnells.
UK DELIVERY CHARGES
All shipping charges are calculated based on size and weight. The below is an approximate guide to our shipping prices. Some tail lift, load restraint and shutter door items are shipped direct from the manufacturers and therefore their carriage charges apply. Definitive prices are shown on both the cart page and checkout stage on our website, prior to payment.
Next day delivery services can not be guaranteed due to events beyond our control (traffic delays, accidents, weather, road clousres, etc). However, over 98% of consignments are delivered next day.
1st Class Royal Mail (small, low value items only)
| 1 to 2 days | £3.50 up to 1kg |
Nationwide Trailer Parts accepts no responsibility for items lost in transit on UNTRACKED services. Royal Mail standard 1st Class is NOT tracked. Only courier services are traceable and we would strongly recommend selecting the tracked shipping options for all orders.
DPD Courier Packs & Parcels (items under 1 metre in length)
| 3 to 4 Working Days | £6.95 up to 30kgs (£3.50 per additional 30kgs) |
| Next Working Day by 5pm | £8.95 up to 30kgs (£3.80 per additional 30kgs) |
| Next Working Day by 12 noon | £13.95 up to 30kgs (£7.95 per additional 30kgs) |
| Next Working Day by 10.30am | £18.95 up to 30kgs (£15.30 per additional 30kgs) |
| Saturday by 12 noon | £18.95 up to 30kgs (£12.10 per additional 30kgs) |
| Saturday by 10.30am |
£24.95 up to 30kgs (£19.70 per additional 30kgs) |
Parcels DX Freight (items over 1 metre in length)
| 3 to 4 Working Days | £7.95 up to 20kgs (£0.35 per KG thereafter) |
| Next Working Day by 5pm | £9.95 up to 20kgs (£0.40 per KG thereafter) |
| Next Working Day by 12 noon | £13.95 up to 20kgs (£0.45 per KG thereafter) |
| Next Working Day by 10:30am | £22.95 up to 20kgs (£0.45 per KG thereafter) |
| Saturday by 12 noon |
£30.95 up to 20kgs (£0.32 per KG thereafter) |
Additional charges apply for deliveries to Isle of Man, Isle of Wight, Scottish Highlands & Islands and Channel Islands.
The above is an approximate guide to our shipping prices. Some tail lift, load restraint and shutter door items are shipped direct from the manufacturers and therefore their carriage charges apply. Definitive prices are shown at the checkout stage on our website, prior to payment.
Next Working Day options are available on orders placed Monday to Thursday up to 3.30pm GMT on the day the order is placed.
Nationwide Trailer Parts accepts no responsibility for items lost in transit on UNTRACKED services. Royal Mail standard 1st Class is NOT tracked. Only courier services are traceable and we would strongly recommend selecting the tracked shipping options for all orders.
You can select your delivery option during the checkout process.
Please note that most courier deliveries (business addresses) will be made between approx 8.30am and 5.30pm and will require a signature upon delivery.
Customers should make every effort to be available to receive the delivery as no items will be left without a signature. In the event of a customer not being in when delivery is attempted, a card will be left detailing how to arrange a re-delivery at a later date or to be collected from the nearest parcel company depot.
It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners.
INTERNATIONAL DELIVERY
We can ship the vast majoirty of parts worldwide, with the exception of parts over 2 metre in length. Please contact us for international shipping quotations.
INSURANCE
Standard terms of insurance are £12.00 per kg, but special insurance is available subject to conditions of carriage with prices available on request.
TERMS FOR DELIVERY
Dates stated for delivery are approximate only and Nationwide Trailer Parts Ltd shall not be liable for any delays in delivery however caused.
We do offer Next Day and Next Day AM on orders made before the cut off times subject to stock availability (Please note certain items are not eligible for next day or next day am as these are shipped direct from manufacturers and is out of our control). These are clearly marked on the product descriptions.
All orders received after 3.30pm on Friday through to Sunday will be dispatched on the following Monday.
Prices for delivery are subject to change without prior notice by Nationwide Trailer Parts Ltd.
We reserve the right to contact the customer prior to despatch of goods to inform of a change in cost of delivery.
We will deliver them in accordance with your order and a valid signature will be required on collection or delivery.
In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately.
Upon delivery of the goods to you, the goods shall be at your own risk.
In spite of the delivery having been made, title in the goods shall not pass to you until you have paid the price of the goods in full and no other sums whatsoever shall be due to us from you.
Until title in the goods passes from us, you shall hold the goods on a fiduciary basis as bailee and shall store the goods at your own cost separately form all other goods in your possession and marked in such a way that they are clearly identified as our property.
GOODS AVAILABILITY
Whilst we endeavour to hold sufficient stock to meet all orders, there may be on occasion times when we are out of stock of a certain items. We will backorder this item for you and dispatch the item when they come back into stock
If you require any further information regarding delivery please call 0800 14 22 480. (we will do our utmost to keep carriage charges as low as possible).
RETURNS & WARRANTIES
Our full policy on return parts and warranty claims is available here.
RETURNING PARTS
In summary Nationwide Trailer Parts Ltd offer a no quibble return on all parts that are returned within 14 days receiving your delivery (subject to terms and conditions set out in our Returns Policy).
Please email us at returns@nationwide-trailer-parts.co.uk within 14 days of receiving your order to arrange a return (or within 30 days if goods are faulty or damaged). Unless you have been sent the incorrect parts or the goods are deemed faulty or damaged, you will be responsible for arranging and paying for returning any parts.
All returns must have a returns number which can be provided by emailing the address above. Any returns without a return number will NOT be accepted.
Please see full details of our return policy at the bottom of this page.
RETURN ITEM UNDER WARRANTY
Nationwide Trailer Parts Ltd do not directly provide warranties for any parts, these are supplied by the manufacturers (i.e. Haco, JR Industries). In the unlikely event you need to return any parts under warranty please contact us and we will arrange for the company responsible to contact you and arrange to exchanges the parts under warranty (if applicable and subject to their checks).
