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Our aim at Nationwide Trailer Parts is to keep delivery costs as low as possible and our carriage charges are one of the lowest in the commercial vehicle parts sectors. Unlike many other suppliers, we do not make any profit on our delivery charges.
To keep our prices as low as possible we use a range of couriers to ship our parts. The majority of parts under one metre in length are shipped with DPD who provide a timed delivery slot on the morning of delivery so you know when you will be receiving your parts that day. For other shipments of larger parts we use Tuffnells.
UK DELIVERY CHARGES
All shipping charges are calculated based on size and weight. The below is an approximate guide to our shipping prices. Some tail lift, load restraint and shutter door items are shipped direct from the manufacturers and therefore their carriage charges apply. Definitive prices are shown on both the cart page and checkout stage on our website, prior to payment.
1st Class Royal Mail (small, low value items only)
|1 to 2 days||£3.50 up to 1kg|
We accept no responsibility for items lost in transit on UNTRACKED services. Royal Mail standard 1st Class is NOT tracked. Only courier services are traceable and we would strongly recommend selecting the tracked shipping options for all orders.
15. Returns Policy
DPD Courier Packs & Parcels (items under 1 metre in length)
|3 to 4 Working Days||£6.95 up to 30kgs (£3.50 per additional 30kgs)|
|Next Working Day by 5pm||£8.95 up to 30kgs (£3.80 per additional 30kgs)|
|Next Working Day by 12 noon||£13.95 up to 30kgs (£7.95 per additional 30kgs)|
|Next Working Day by 10.30am||£18.95 up to 30kgs (£15.30 per additional 30kgs)|
|Saturday by 12 noon||£18.95 up to 30kgs (£12.10 per additional 30kgs)|
|Saturday by 10.30am||
£24.95 up to 30kgs (£19.70 per additional 30kgs)
Parcels Tuffnells (items over 1 metre in length)
|3 to 4 Working Days||£7.95 up to 20kgs (£0.35 per KG thereafter)|
|Next Working Day by 5pm||£9.95 up to 20kgs (£0.40 per KG thereafter)|
|Next Working Day by 12 noon||£13.95 up to 20kgs (£0.45 per KG thereafter)|
|Next Working Day by 10:30am||£22.95 up to 20kgs (£0.45 per KG thereafter)|
|Saturday by 12 noon||
£30.95 up to 20kgs (£0.32 per KG thereafter)
Additional charges apply for deliveries to Isle of Man, Isle of Wight, Scottish Highlands & Islands and Channel Islands.
The above is an approximate guide to our shipping prices. Some tail lift, load restraint and shutter door items are shipped direct from the manufacturers and therefore their carriage charges apply. Definitive prices are shown at the checkout stage on our website, prior to payment.
Next Working Day options are available on orders placed Monday to Thursday up to 3.30pm GMT on the day the order is placed.
You can select your delivery option during the checkout process.
RETURNS & WARRANTIES
Our full policy on return parts and warranty claims is available here.
In summary Nationwide Trailer Parts Ltd offer a no quibble return on all parts that are returned within 14 days receiving your delivery (subject to terms and conditions set out in our Returns Policy).
Please email us at firstname.lastname@example.org within 14 days of receiving your order to arrange a return (or within 30 days if goods are faulty or damaged). Unless you have been sent the incorrect parts or the goods are deemed faulty or damaged, you will be responsible for arranging and paying for returning any parts (the original shipping charge will also not be refunded as the cost has been incurred by us with the courier and cannot be reclaimed).
All returns must have a returns number which can be provided by emailing the address above. Any returns without a return number will NOT be accepted.
Please see full details of our return policy at the bottom of this page.
RETURN ITEM UNDER WARRANTY
Nationwide Trailer Parts Ltd do not directly provide warranties for any parts, these are supplied by the manufacturers (i.e. Haco, JR Industries). In the unlikely event you need to return any parts under warranty please contact us and we will arrange for the company responsible to contact you and arrange to exchanges the parts under warranty (if applicable and subject to their checks).